退款政策
一、适用范围
本退款政策适用于你在 mehhub（以下简称「本服务」）购买的任何付费服务（如会员订阅）。当前本服务的核心功能为免费提供，付费功能上线后本政策自动适用。
二、退款原则
会员订阅属于数字内容/服务，购买后即时生效。因此，除本政策明确列出的情形外，我们通常不提供退款。
三、可申请退款的情形
在以下情况下，经我们核实后，你可申请退款：
- 重复扣费：因系统错误导致同一订单被重复收费；
- 服务不可用：购买后因本服务自身故障，导致付费功能长时间（超过 72 小时）无法使用；
- 未使用：自购买之日起 7 天内，且期间未实际使用任何付费功能，可申请退款；
- 法律要求：依据适用法律的强制性规定应当退款的。
四、不予退款的情形
- 已实际使用付费功能后申请退款的；
- 因你自身原因（如不再需要、误购但已使用、违反用户协议被终止服务）申请退款的；
- 超过退款申请时限的。
五、如何申请退款
请通过下方联系方式联系我们，并提供：
- 你的注册邮箱；
- 订单号或支付凭证；
- 申请退款的原因说明。
六、处理时间
我们会在收到完整申请后的 7 个工作日内完成核实并告知结果。同意退款后，款项将原路退回至你的原支付方式，到账时间取决于支付平台（通常为 3–10 个工作日）。
七、订阅取消与自动续费
订阅默认自动续费。你可以在会员设置中随时关闭自动续费；关闭后，当前计费周期结束即停止扣费，已付费用不予退还。
八、联系我们
退款申请或咨询，请联系：support@mehhub.com
Refund Policy
1. Scope
This Refund Policy applies to any paid service you purchase on mehhub ("the Service"), such as a membership subscription. Core features of the Service are currently free; this policy applies automatically once paid features launch.
2. General principle
Membership subscriptions are digital content/services that take effect immediately upon purchase. Therefore, except for the cases explicitly listed below, we generally do not offer refunds.
3. Eligible refund cases
After verification, you may request a refund in the following situations:
- Duplicate charges: the same order was charged more than once due to a system error;
- Service unavailability: paid features were unusable for an extended period (over 72 hours) due to a fault of the Service;
- Unused: within 7 days of purchase, provided you have not actually used any paid feature;
- Legal requirement: where a refund is required by applicable law.
4. Non-refundable cases
- Refunds requested after paid features have actually been used;
- Refunds due to your own reasons (e.g. no longer needed, accidental purchase that was used, account terminated for violating the Terms of Service);
- Requests made after the applicable time limit.
5. How to request a refund
Contact us using the details below and provide:
- Your registered email address;
- The order number or payment receipt;
- A description of the reason for the refund.
6. Processing time
We will complete verification and notify you within 7 business days of receiving a complete request. Approved refunds are returned to your original payment method; the time to reflect depends on the payment platform (usually 3–10 business days).
7. Cancellation and auto-renewal
Subscriptions auto-renew by default. You may turn off auto-renewal at any time in your membership settings; billing stops at the end of the current period, and already-paid fees are non-refundable.
8. Contact us
For refund requests or questions, contact us at: support@mehhub.com